We’re growing! Don't miss the opportunity to be part of our global team as our Fulfillment Quality Monitor.
About Us
At iVisa we believe that traveling should be simple. That’s why over 1 million travelers have chosen us to facilitate their passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 80% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!
Why iVisa?
- Collaborative, friendly, and diverse culture: We foster an inclusive and vibrant atmosphere, featuring a dynamic and international environment with flat hierarchies and exceptionally amiable colleagues.
- Work from anywhere: We embrace a remote-first approach, yet we offer the opportunity for periodic in-person gatherings.
- Mental wellness sessions: Our sessions are led by certified psychologists to support your mental health.
- Training Allowance: Access an outstanding learning platform to facilitate your professional growth.
- Extended Family Leave policy: Our policy covers all birthing parents, non-birthing parents, and adopting parents.
- Thrive in a highly tech-savvy company equipped with cutting-edge tools and the power to make a substantial impact.
- Join us in our commitment to the planet and sustainability: For every iViser, we plant one tree, allowing you to contribute to our environmental initiatives.
- Rest and Relaxation: We offer PTO for all employees and Unlimited PTO for managers and above.
As a Fulfillment Quality Monitor, you'll be responsible for:
- Monitor processing agents’s performance and rate the level of quality according to the goals established by the team.
- Assure the correct usage of Fulfillment’s tools, protocols, and processes.
- Provide feedback and coaching to improve our internal processes.
- Participate in professional development activities/projects.
What will make us choose you?
- 1 year of experience in similar positions.
- Empathetic, with good communication and teamwork skills.
- Attention to detail and precision and Proactivity.
- Knowledge of G-Suite: Sheets, Docs, Slides, Forms.
- Open to taking on new challenges and working in an environment of constant change due to accelerated growth.
- Want to be a fundamental part of building the team and the basis for the iVisa experience.
- Fluent and comfortable in English
iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition.