We’re growing! Don't miss the opportunity to be part of our global team as our Customer Success Agent.
About us:
At iVisa we believe that traveling should be simple. That’s why over 1.1 million travelers have chosen us to facilitate their photos, passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 100% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!
A successful Global Customer Success Agent at iVisa will model a quick thinking, self-starter approach, and must be able to work remotely within a global architecture. On occasion, the Global Customer Success Agent will need to get on a call with a customer or embassy for customer assistance. The Global Customer Success Agent at iVisa is expected to be a subject matter expert in one of iVisa’s products, and expert in the field of international travel, being able to provide answers to customer questions and proactively assist in preparing [documents] for travel.
What would you do?
- Provide support to customers via Intercom (chat and email), Whatsapp and calls via Aircall throughout the shift.
- Seek to improve customer satisfaction with each conversation.
- Work side-by-side with processing agents, ensuring customer updates are properly documented in our internal systems.
- Attend all meetings as scheduled.
- Become SME (subject matter expert) in one (1) iVisa processing area, and one (1) iVisa product.
What are we looking for?
- 6 months in bilingual customer service.
- Advanced English.
What we offer?
- Remote-first: work from everywhere.
- The opportunity to collaborate and learn from Data Analysts , UX Designers, Software Developers, Engineers and many other experts.
- Work in a hyper-growth, dynamic and international environment. Run in a highly tech-minded company with top of line tools.
- The opportunity to help build a company that will continue to redefine the travel industry.
- Transparent company culture with flat hierarchies (and super cool coworkers).
- Lots of responsibility and a real chance to make an impact.
iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status or medical condition.