We’re growing rapidly! Do not miss the opportunity to be a part of our global team as our eVisa Processing Shift Lead.
About us:
At iVisa we believe that traveling should be simple. That’s why over 1 million travelers have chosen us to facilitate their passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 80% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!
The eVisa Processing Shift Lead role at iVisa is one of utmost importance. This person will be responsible for the success of the Processing Agents. Leading the team leaders and agents to ensure the best quality and quick documents.
Why iVisa?
- Collaborative, friendly, and diverse culture: We foster an inclusive and vibrant atmosphere, featuring a dynamic and international environment with flat hierarchies and exceptionally amiable colleagues.
- Work from anywhere: We embrace a remote-first approach, yet we offer the opportunity for periodic in-person gatherings.
- Mental wellness sessions: Our sessions are led by certified psychologists to support your mental health.
- Training Allowance: Access an outstanding learning platform to facilitate your professional growth.
- Extended Family Leave policy: Our policy covers all birthing parents, non-birthing parents, and adopting parents.
- Thrive in a highly tech-savvy company equipped with cutting-edge tools and the power to make a substantial impact.
- Join us in our commitment to the planet and sustainability: For every iViser, we plant one tree, allowing you to contribute to our environmental initiatives.
- Rest and Relaxation: We offer PTO for all employees and Unlimited PTO for managers and above.
As an eVisa Processing Shift Manager, you'll be responsible for:
- Leadership of your Processing Agents, that make all documents are delivered on-time and with no errors.
- Provide leadership with constant feedback, coaching, and career growth paths for all processing agents.
- Assure the team’s productivity, MIN rates, and procedures are optimal and set continuous improvement and training plans.
- Ensuring the Fulfillment team meets performance standards and metrics while identifying and addressing areas for improvement to enhance customer experience.
- Lead high-impact initiatives that transform the experience of all our customers.
What will make us choose you?
- Want to grow in iVisa and go the extra mile to learn and provide the best experience to our customers.
- Have excellent Leadership skills and the ability to generate empathy with their team.
- Are empowered and full of energy to challenge the status quo.
- Are open to taking on new challenges and working in an environment of constant change due to our accelerated growth.
- Want to be a fundamental part of building the team and the foundation for the iVisa experience.
- +2 years of experience leading operational teams.
- Experience working with Google Sheets and other performance management tools.
- Advanced English.
iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition.